CRITERIA OF RETURNS & EXCHANGE
We provide you with a “7-day Returns & Exchange Service” within 7 days of your receiving your purchase (as determined by the date of signing for the purchase). All products are allowed exchange only once. Please return your item together with the shipping slip or order form, otherwise we will not be able to process your returns/exchange. Please make sure that the item for returning/exchange is in a condition that it can be sold again and that the original package is intact.
RETURNS & EXCHANGE PROCESS
Order delivered to HONG KONG & MACAU
If you want to return your order, please make sure that your order meets the criteria of returns & exchange. You can contact our customer representative and mail the products back to us. Once we receive the returned products and determine that they satisfy return conditions, we will arrange the refund as per your request as soon as possible.
If you want to exchange your order, you can contact our customer representative and mail the products back to us.
**For Refund and Exchange of Delivery, customers have to bear the cost of shipping the item(s) to our warehouse.
For all the online payments, the refund will be paid to your account within 7 - 10 business days upon our receipt of the returned products. （Actual receipt date is subject to the process period of the relevant bank/Alipay).
OTHERS COUNTRIES & REGIONS
We do not support returns & exchange at the moment.
REASONS FOR UNACCEPTABLE RETURNS OR EXCHANGE
Under the following circumstances, we will not be able to process your returns or exchange :
• Products not meeting the criteria for “7-day Returns & Exchange Service”
• Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated
• Products with loose threads or crackings due to external scratches by hard objects, or internal wear and tear
• Damaged products due to use for longer than service life
• Damaged products due to improper wash
• Products with color fading due to display
• Products with unclean appearance
• Not our company products
• Products not sold on our Official site.